Spruce Mountain PharmacyJay, Maine

"We are very in tune to our community.

April 1, 2020

How many years has Spruce Mountain Pharmacy been in business?

Spruce Mountain Pharmacy has been in business for 10 years. We opened in 2009.

What has been the most significant change within your pharmacy over the past 5 years?

We recently moved to a new location. The move came with some enhancements to our space and offerings. We added the SafeRx rapid pill pack system to help our customers with compliance. We also built two compounding rooms and added a vaccine/consultation room for customers to confidently enhance customer services in a private area. In addition, we improved our front of the store merchandise to match up with customer request and make the front of the store more customer focused.

What are your favorite ways to get involved with your community?

We participate in community service and donate to youth sports, youth organizations and school projects. We encourage all of our associates to be involved in something outside of our work space.

How do your patients and community shape your offerings? What keeps your patients coming back?

We are very in tune to our community. We participate in school functions, local sporting events, sponsor free concerts at the French Falls Park and other community functions. This gives us all a chance to network and get feedback on how the pharmacy is doing and what we need to improve. We are the local community pharmacy and are focused on giving the best customer service we can provide.

What do you think your patients love most about your pharmacy?

We know their first name and not just a number.

What does Locally Loved mean to you?

For us, Locally Loved is when you walk into your local coffee shop and you hear someone say to the person they are with, “That’s my pharmacist…I go to Spruce Mountain Pharmacy.  I wouldn’t go anywhere else.  They know me.” It’s a very rewarding thing to hear that outside of the store.

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