January 1, 2021
How many years has your pharmacy been in business?
Rosebank Pharmacy has been in business since 1890. My dad purchased the business in 1964, and in 1974, he moved to a new location, which is where we are still located today. In May 2016, we did a pharmacy transformation and surprised my dad. It was a wonderful moment! The new in-store design helped customers find products more easily with new signage and allowed us to carry more durable medical equipment.
What has been the most significant change within your pharmacy over the past five years and how has it helped you serve your patients better?
The last several years have been tough to navigate during these changing times. We work on an ongoing basis to help our patients with medication adherence through phone call reminders, adherence packaging and medication synchronization. We offer all of the vaccinations that are allowed by New York State and follow up to make sure our patients complete the series of vaccinations that are appropriate for them. Once COVID-19 hit (and it hit New York very hard), we remained open and helped as many patients as we could. We were able to offer medications and supplies needed during these very difficult times, and we were also available to just listen and sometimes, console our patients.
What is your favorite thing about being a pharmacist?
My favorite thing about being a pharmacist is getting to know my customers. Like most independent pharmacists, I know my customers’ names and family members. Growing up in the community where I work, and where my dad built such a beautiful business, is very rewarding. I worked side by side with my dad from 1994 to 2014, when he retired and made me his partner. My daughter also worked her way through pharmacy school at Rosebank Pharmacy and is now a third-generation pharmacist! She helps me with the pharmacy’s social media, with which we reach people from all generations within our community. The biggest compliment my customers can give me is to tell me that I’m just like my dad! We all love and care for our patients as our family!
What makes your pharmacy unique?
We have customer appreciation days at Rosebank Pharmacy where we offer blood pressure and diabetes screenings and have giveaways and free raffles. Those are fun-filled days that give me more time to come out from behind the counter and talk with my patients.
What does Locally Loved mean to you?
Locally Loved to me means that my patients pass by the chain stores to come to see me. We greet them properly and know how to give them unique services that they may not find elsewhere. They respond with love! We give them good advice and are not always looking make a sale. Sometimes, the best medication is a hug or to listen, and that’s what we are here for!