January 1, 2020
How many years has McFadden Pharmacy been in business?
I have been in business as the current owner of McFadden Pharmacy for 18 years.
What has been the most significant change within your pharmacy over the past 5 years?
The greatest change has been in the way our pharmacy delivers services. Pharmacists are turning away from just filling scripts and worrying about numbers to providing patient care aimed at patient disease state success. Pharmacists have begun using their expertise in medicine to help directly with quality patient care. Pharmacists have become an integral part of the patient care team and not just another step in picking up medications.
What are your favorite ways to get involved with your community?
I like to show the local community that McFadden Pharmacy and its employees care about the community. I try to be involved in as many local community events as possible, either physically or by providing financial help. Being involved in the community helps build relationships and shows our town that we care and want them to succeed.
How do your patients and community shape your offerings? What keeps your patients coming back?
The community is important to me. I offer a gift shop that is full of locally made gifts, souvenir’s, shirts and honey and syrup. I am in a low-income area that includes a large Mennonite community, so travel isn’t the easiest or cheapest. Because of this, we provide free delivery to help with this patient concern.
Additionally, being in a rural area, we are several miles from the nearest hospital, so our pharmacist is always available to take a blood pressure, sugar level or just address medical or medication concerns 24 hours a day with the local patients. I try to instill in my employees that McFadden Pharmacy will go out of their way to help a patient with whatever concerns they have and provide the best possible medical care that we can. I feel like my patients come back because they know we care and put them first.
What do you think your patients love most about your pharmacy?
The personal service we offer is why our patients love us. We don’t have a fancy interactive voice recording, so when you call here you talk to an actual person. We strive to know every name that comes in the door and do our best to provide the quickest and best healthcare we can.