Jones Drug StoreJackson, Missouri

"Our patients love us; it’s why we see generation after generation of families come into our pharmacy.

November 1, 2021

How many years has your pharmacy been in business?

We have been in business 150 years! Jones Drug Store first opened in the fall of 1871.

What has been the most significant change within your pharmacy over the past five years and how has it helped you serve your patients better?

Technology has been the most significant change within our pharmacy. It has allowed us to reach out to more patients to make sure they are getting the best healthcare services we can provide. It facilitates our communication with both our younger generation of patients and the
older generation.

What is your favorite thing about being a pharmacist?

Our patients — no question about it! Most of our patients have known me since I was a kid. The interaction I have with them keeps me going. I want to make sure they are the healthiest they can be and find medications that work for them at the lowest cost possible. My patients are like an extended family — when they hurt, I hurt; when they are happy, I am happy.

What makes your pharmacy unique?

We recognize our patients the moment they walk through our door. We greet them with a smile and “how ya doing?” None of our patients are treated like they are a number. We believe in the personal touch. When you are a patient in our pharmacy, you are part of our family. Most of our patients know that our hours on the door don’t really pertain to them. We are always just a phone call away from coming into the store in the middle of the night to fill an emergency prescription for them.

What do you think your patients love most about your pharmacy?

I think our patients appreciate the trust we have built. They know that when they get prescriptions filled here that they’ll be correct and that we have the knowledge to counsel them about their medication. They also know that from the moment they walk into our pharmacy, they will be treated with the utmost respect and will usually enjoy a laugh or two. Sometimes laughter is the best medicine we dispense! We have almost no turnover with our employees, so when our patients walk in, they always recognize a friendly face. You don’t get that with the big chain stores that have different pharmacists working every day of the week.

What does Locally Loved mean to you?

Locally Loved means exactly that. We are local and we are loved. Our patients love us; it’s why we see generation after generation of families. We’ve been around for 150 years, and you won’t find that many places in this world that have been serving their communities for that long. We are looking forward to serving our community for the next 150 years!

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