Duffey DrugFranklin, Texas

"I never want to overlook the relationships that have been formed from patients who have become like friends and family.

February 1, 2021

How many years has your pharmacy been in business?

Duffey Drug was established in rural Franklin, Texas in 1894, and since then, it has been a mainstay for both hometown people and visitors. As the sixth owner of Duffey Drug, we have remained committed to the local community, serving the needs of the area where healthcare options remain scarce.

What has been the most significant change within your pharmacy over the past five years, and how has it helped you serve your patients better?

The most significant change came when I purchased the pharmacy in October of 2018. I dedicated time to cleaning and sprucing up the look of the store. I changed out the gift lines and refreshed everything. I upgraded the logo and technology in the pharmacy system, phone system, website and app. Each of these things have allowed us to better serve and engage with our customers, which is always the goal.

What is your favorite thing about being a pharmacist?

I love solving problems and interacting with my patients on a daily basis. I never want to overlook the relationships that have been formed with patients who have become like friends and family. I enjoy (and sometimes forget) having the opportunity to make an impact in their healthcare. I will never forget when an elderly customer came to me to help him make a
decision regarding chemotherapy. We sat and had a frank conversation about the pros and cons, and I remember thinking it was such a privilege that my guidance could give him some peace of mind in his decision.

What do you think your patients love most about your pharmacy?

I believe our patients love our hometown service where everyone is treated like family. We also have the charm of a small town pharmacy, but with the latest in technology and services and added shopping options. It is our sincere desire that our patients sense our love for community and feel welcomed in our store.

What are your favorite ways to get involved with your community?

We have sponsored, bought and attended just about everything we can (much like all small business do). I really enjoy using social media to highlight offerings from other small businesses and opportunities from churches and the Chamber of Commerce. Any chance we get to promote our “community,” we take!

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