What has been the most significant change within your pharmacy over the past five years?
The use of technology has been the most significant change. The ability to use technology to call and text patients has really helped strengthen the communication methods at our disposal.
What is your favorite part of owning an independent pharmacy?
Our favorite part is the people. They are unique customers who are loyal to our pharmacy. They come to us for a higher level of care, and our amazing employees love helping our customers in any way they can.
What role does your pharmacy play in your local community?
We provide many unique services that our patients rely on. We offer free home delivery, provide special compliance packaging and have a drive-thru window that makes things just a little bit easier for patients with complicated medications and busy schedules.
What makes you unique and sets you apart from your competition?
What makes us unique is our commitment to finding a solution. We love to help patients with challenging cases and issues. It gives us deep pride and satisfaction when we help someone who has not been able to get the proper care elsewhere.
What unique health needs do you have in your community?
I’m not sure if it is unique, but patient adherence is a huge issue. Helping patients take the right medication at the right time and regularly is a challenge. By implementing various technologies and the efforts of our caring staff, we hope to make a difference in this area.
What does Locally Loved mean to you?
It means putting a smile on someone’s face. Visiting a pharmacy may not be the highlight of a customer’s day. We try to interact with our patients in a way that they feel like they are coming in to see old friends, making the pharmacy experience a more positive part of their day. If you do this enough, you will develop a reputation locally of being loved.
March 1, 2019