J.D. Power 2021 U.S. Pharmacy Study

Good Neighbor Pharmacy is ranked #1 in customer satisfaction

Good Neighbor Pharmacy is ranked #1 in customer satisfaction

JD Power Award Trophies

Good Neighbor Pharmacy has ranked “Highest in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D. Power 2021 U.S. Pharmacy Study. This is our 5th consecutive year earning this ranking and our 10th recognition in the last 12 years.

Year after year, our family of pharmacies continues to exhibit their dedication to providing you, their valued patients, with high-quality, personalized care regardless of the circumstances. When you step into a Good Neighbor Pharmacy, you can expect to be greeted by name by a pharmacist that truly cares and gets to know you personally. Our pharmacists go beyond simply filling prescriptions; they are committed to your long-term health and will be a partner in your wellness journey. Whether you need a one-on-one consultation or a special product order, your local Good Neighbor Pharmacy will always go the extra mile to help. They’re your neighbors but will treat you like family.

Your satisfaction means everything to us and all our Good Neighbor Pharmacy locations across the country. Thank you for your support and for making Good Neighbor Pharmacy your #locallyloved pharmacy!

Visit your local Good Neighbor Pharmacy today and you’ll see why we are #locallyloved by communities across the nation.

Use our store locator to find the one nearest you.

From our patients: Why we are #LocallyLoved

“Everyone at Cull Family Pharmacy is sincerely dedicated to helping their customers achieve and sustain good health. The pharmacists are knowledgeable and patient when answering questions and giving advice. The main thing that makes Cull Family Pharmacy unique is the staff. Every single person that works there is ‘customer oriented’. They make it clear that the distinct goal of every employee is to do whatever he or she can to help you fulfill your need. All the employees are sincerely friendly and are familiar with the stock and location of everything in the store. On many occasions over the years, I have witnessed or personally experienced the pharmacists and other employees listening with compassion, assisting with finding items, escorting customers with physical needs in and out of the store, and much more.”

Carol, patient

Cull Family Pharmacy

Owenton, KY

“Arthur and his incredibly warm team at Capital City Pharmacy have been a steady source of normalcy throughout the COVID-19 pandemic, offering flexible options like delivery and mail as, well as in-person for prescriptions. Arthur always goes above and beyond as far as making sure we understand how to best take our medication and recommending relevant vitamin supplements.”

Susannah, patient

Capital City Pharmacy

Vallejo, CA

“Camden Village Pharmacy is a bright spot in our little rural town and helpful to many people who don’t have as much access to health care as those in bigger towns and cities.”

Jeffrey, patient

Camden Village Pharmacy

Camden, OH

“Burwell Pharmacy has pricing that is equal to the big box stores and national chains. They look at coupons and other ways to help us save even with my insurance. They give me their personal cell numbers so I can text a question after hours. They remember and care about us.”

Kimberli, patient

Burwell Pharmacy

Burwell, NE

“The crew at Brooke’s Pharmacy make you feel like family. Brooke has the friendliest and most helpful team working alongside her. They always greet you with a smile and make you feel better just by being sincerely kind, often when you feel your worst.”

Carla, patient

Brooke’s Pharmacy

Carrollton, GA

“The pharmacist at Alberts Pharmacy takes the time to know the people who come to him, answers questions, patiently explains medications, and researches questions he can’t answer. If you need something they don’t have, they order it for you. This leaves patients feeling safe and cared for. It’s the personal touch that makes this pharmacy unique and exemplifies a neighborhood business.  There are big box pharmacies nearby, but they can’t hold a candle to this one!”

Lisa, patient

Alberts Pharmacy Inc.

Pittston, PA

“The pharmacist and owner of Carroll Drug consistently goes above and beyond in providing services to the communities that he serves. He is always available by phone to discuss any questions or concerns you have about medications or over-the-counter drugs. The staff at Carroll Drug are great as well. Whether I go into the store in person or call, they always take the time to help me understand my medications and my options, often looking for generic options to help me save money. Carroll Drug is in the business of helping people and cares about all of its customers.”

Donna, patient

Carroll Drug Store

Southwest Harbor, ME

“Hursh Belville Drug where everyone knows your name. Small town welcome at its best. Technology and speed are great, but personal attention goes a long way! I feel like the Hursh staff goes out of their way to make me feel comfortable, with the knowledge I need for medications…This pharmacy reflects the ‘Good Neighbor Pharmacy’ welcome with a GREAT shopping experience!”

Teresa, patient

Hursh Belville Drug

Bellville, OH

“At Crescent Center Drugs everyone knows me by my name and is always friendly. They have the answers to my questions. The pharmacists keep me updated on all new medications. Great group of people.”

Pamela, patient

Crescent Center Drugs

Morristown, TN

“When I walk into MediThrift, Lafayette, GA I feel at home. I’m greeted by name. They ask about my family. They call after hours to check on me. They go above and beyond again and again for my 93-year-old father and I. I appreciate the way they show me they care over and over. There is no better pharmacy.”

Wanda, patient

MediThrift Pharmacy

Lafayette, GA

Going above and beyond during the COVID-19 pandemic

Want to learn more about how Good Neighbor Pharmacy locations across the country have gone above and beyond? Check out our Fearless Pharmacy stores. Since the beginning of the COVID-19 pandemic, independent pharmacies have gone above and beyond on the frontlines, providing continuous care to their communities and so much more. They helped curb the spread of coronavirus by providing timely guidance to their patients online and quickly implementing in-store safety measures. They went to great lengths to make hand sanitizer available to the masses. They eased burdens, lifted spirits, and gave back to their communities in all kinds of creative ways. From education to vaccination and all the acts of kindness in between, there are countless examples of humble heroism taking place every day in pharmacies across the country. Learn more about our fearless pharmacies and their efforts to put an end to the pandemic.

Good Neighbor Pharmacy received the highest score among chain drug store pharmacies in the J.D. Power 2010, 2011 (tie), 2013-2015, 2017-2021 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. For J.D. Power 2021 award information, visit jdpower.com/awards.