Moundsville, West Virginia
When Moundsville Pharmacy made the proactive decision to convert to drive-thru, curbside and delivery service only, they used Facebook and press releases to explain the changes to their community and reassure them that they would still get the same level of service. They expanded their delivery services and developed a highly efficient process for their drive thru to keep traffic moving. They’re stationing one technician outside the pharmacy to interact with every patient from a safe distance and communicate with staff inside via two-way radios. Customers are then directed to one of two drive thru lanes or instructed to park for a moment if their order will take more time to complete.