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Privacy Policy

Welcome to this website, a service provided by Good Neighbor Pharmacy® (”GNP”) to provide online information and services for GNP customers. GNP respects the privacy of visitors and users of this website and wants to assure you of our efforts to maintain the privacy and security of your information. This privacy policy (”policy”) explains how personal information is collected, used and disclosed with respect to your use of this website (”site”) so you can make an informed decision about using our site. This site is maintained by AmerisourceBergen Drug Corporation (referred to herein as “AmerisourceBergen,” “we,” “us” or “our”). For your convenience, you may access information from this site or your local, individually-owned and operated GNP locations (”local GNP pages”).

By using this site, you consent to the privacy practices described in this policy, as it may be modified by us from time to time. We reserve the right to change the provisions of this policy at any time. We will alert you that changes have been made by indicating on the privacy policy the date it was last updated. Your use of this site following the posting of such changes or revised statement shall constitute your consent to any changes in our privacy practices. We encourage you to review this policy whenever you visit our site to make sure you understand how any personal information you provide will be used.

What Information Do We Collect?

Personal information may be collected in a number of ways when you visit our site. Any time you access the site, we may collect certain information you voluntarily provide to us, including personal information. For example, we may collect information such as your name, email address and other contact and demographic information such as age, gender, zip code, health-related information, interests and preferences. We may collect this and other information when you use a service, leave comments, participate in promotions or contact us for any reason. We may supplement this information with information collected from other companies. Such information is collected, stored and used in accordance with applicable laws and in a manner appropriate to fulfill the nature of your request.

We may also collect non-personal “aggregate” information, which is data we collect about your use of the site or about a group or category of products, services or users, from which individual identities or other personal information has been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service. Aggregate data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor our site. This policy in no way restricts or limits our collection and use of aggregate information.

When you visit this site, some information is also automatically collected, such as your computer’s internet protocol (ip) address, your computer’s operating system, the browser type, the address of a referring website and your activity on the site.

How We Personalize This Site

To help make this site more responsive to your needs, we may also automatically collect certain information through the use of “cookies” or “clear gifs.” “Cookies” are small data files that are stored on a user’s hard drive and a standard feature of browser software, which helps us tailor the site to your needs, deliver a better, more personalized service and remember certain preferences, history and choices you’ve made, so you don’t have to re-enter them. Clear gifs (also known as web bugs or web beacons) are small, invisible graphic images that may be used on the site and in emails to collect certain information about your use of and activity with, our site and emails. Such information (including your type of request and other information) is collected, stored and used in accordance with applicable laws and in a manner appropriate to fulfill the nature of your request.

In cases where you may be using or accessing one of our services that require you to establish and enter a user name and password, the user name and password may be temporarily stored in a cookie. Data stored in the cookie will allow you to automatically log back on without re-entering your information during the same session. GNP will only use this information to identify and access your account to provide the requested services or information. The cookies we use don’t directly identify visitors to, or users of, the site as particular individuals; rather, they contain information sufficient to simplify and improve a visitor’s or user’s experience on the site.

We may also include advertisements or other content on this site. This advertiser may use cookies, web beacons, or similar technologies on the hard drive of your computer to serve you advertisements or content tailored to interests you have shown by browsing on this and other websites you have visited. In doing so, the advertiser may collect non-personally identifiable information such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed and other click stream data. The use of cookies, web beacons or similar technologies by these advertisers is subject to their own privacy policies and not the privacy policy for this site.

How We Use Information

In general, we use personal information we collect to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of and our administration and operation of, the site and GNP services and for the purpose for which the information was provided.

We may share personal information with our affiliates, service providers and vendors in order for them to provide services for us; such information is shared and protected in accordance with applicable law. For example, when you use certain functions on this site, you may notice that the website collecting or processing the information may be other than a GNP website. If you send us any email, we will retain such email and your email address for response. We may receive a confirmation when you open any email that we send to you, if your computer supports such capability.

In addition, we may disclose personal information in the good-faith belief that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with a valid legal process, such as a subpoena, court order or search warrant, or to protect the rights, property or safety of GNP, our users, our employees or the public, including, without limitation, to protect us or our users from fraudulent, abusive, inappropriate or unlawful use of our sites or the GNP services. We also reserve the right to report to law enforcement and regulatory agencies activities that we, in good faith, believe to be illegal. Information about our users, including personal information, may also be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing or acquisition, insolvency, bankruptcy or receivership or in any other situation where personal information may be transferred as one of the business assets of GNP.

Our Sites

Our policy applies only to information that we collect from customers online who visit www.goodneighborpharmacy.com or any local GNP page accessible from this site; it does not apply to any information collected at our distribution centers, pharmacies, or other physical locations. Our policy does not apply to any information collected or processed when redirected away from our site to a third-party website, such as for prescription refill services.

Links to Other Websites

Our site contains links to other websites. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. We are not responsible for the content or privacy and security practices and policies of web sites to which we link. Links from our site to third parties or to other web sites are provided for your convenience. We encourage you to research their privacy and security practices and policies before providing them with personal information.

What Steps Do We Take to Protect Personal Information Online?

We have worked to put into place reasonable security measures in an effort to protect personal information while it is under our control. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable. You should also note that email is not secure and you should not send any confidential or sensitive information to us via an unsecured email. To protect the confidentiality of personal information, you must keep any password used on this site confidential and not disclose it to any other person. You are responsible for all uses of our sites by any person using your password. Please advise us immediately if you believe your password has been misused.

What Steps Do We Take to Protect Personal Information Online?

You may choose not to receive promotional emails about GNP’s products and services by emailing a request to GNPwebsite@AmerisourceBergen.com. You may also opt out of receiving emails from your local GNP by following the instructions provided at the bottom of any email. Generally speaking, if you choose to visit our site, your visit and any dispute over privacy is subject to this policy and our terms and conditions, including limitations on damages, arbitration of disputes and application of the law of the Commonwealth of Pennsylvania. References above to “applicable law” mean the law of the Commonwealth of Pennsylvania and U.S. Federal law.

We provide email links on our “contact us” page that allow you to contact us directly with any questions or comments regarding this policy or the practices relating to this site. Please contact us by email at GNPwebsite@AmerisourceBergen.com, and we will endeavor to respond to your inquiry or to resolve any problem. You may also contact us by mail at the following address:

Good Neighbor Pharmacy
Attn: Good Neighbor Pharmacy
AmerisourceBergen Drug Corporation
1300 Morris Drive
Chesterbrook, PA 19087

Effective date: September 27, 2010